My account
Dori Trailers orders are managed by email and order number — there is no login to remember. Here is how to get anything you need about an order.
Orders are confirmed to sales@doritrailers.co.za addresses at checkout. Every request below works with just your order number — or we can find it from your name and phone number.
Order copies & invoices
Need another copy of your order confirmation or a tax invoice for your accountant? Ask us with your order number and we reply within 1-2 business days.
We can also supply quotations and invoices for finance applications — see the payment terms.
Delivery updates
The track your order page explains how build, dispatch and freight updates reach you. For a status check right now, contact us with your order number.
Returns & warranty claims
Returns follow the return & refund policy: 30 days from delivery for eligible stock items, refunds within 14 business days of approval, and a 12-month structural warranty on chassis and bodywork. Start any claim by contacting us with your order number and photos where relevant.
Update your details
Moving premises or changed a phone number before delivery? Contact us with your order number and the new details — changes are free until the trailer is handed to the freight provider.
Anything else — custom quotes, spare parts, specifications — our team answers within 1-2 business days (Mon-Sat, 8:00 AM - 7:00 PM SAST).