Questions, answered

Browse our shop, add the trailer you want to your cart, and proceed to checkout. You can also request a custom quote from any product or contact page.

Yes. We offer custom sizing, layout, branding, and equipment options. Contact us with your requirements and we will prepare a tailored quote.

Listed prices include the standard build as described. Delivery, registration, optional extras, and customisation are quoted separately — and the delivery fee is confirmed to you in writing before you pay.

We sell remotely from a working build and dispatch yard — there is no walk-in showroom. Product pages carry real photos and full specifications of each build, and our sales team can talk through layouts, equipment and options on the phone or by email before you commit.

You may request a no-fee cancellation within 48 hours of payment. After that, a custom-build cancellation may involve costs for materials and labour already committed — see the Return & Refund Policy for the full process. Statutory cancellation rights take precedence.

Request a quote from any product page or the contact form. We can supply quotations and invoices you may submit to your preferred finance institution; we do not provide in-house financing.

Yes. We arrange insured freight delivery across South Africa. Costs depend on distance and trailer size. We will confirm the delivery fee before you pay.

In-stock trailers usually dispatch within 5-10 business days. Custom or made-to-order units typically take 4-8 weeks depending on complexity.

No. Our Bloemfontein facility is a working build and dispatch yard, so we do not offer walk-in sales or collections — every confirmed order is delivered by insured freight to the address agreed with you.

Inspect the trailer with the driver at handover and report any damage or missing items within 7 days, with photos, to sales@doritrailers.co.za or on WhatsApp. We handle the freight insurance claim from there — see the Shipping Policy.

Orders are billed by official tax invoice and paid by EFT / bank transfer in South African Rand (ZAR). No card payment is taken online when you place an order at checkout.

No payment is charged on the website when you click Place Order. You receive your order number immediately on-screen, and our team contacts you within 1-2 business days to confirm your build details, quote insured freight delivery, and send your official invoice.

We do not provide in-house financing, but we can supply formal quotations and tax invoices that you may submit to your preferred finance institution.

Every official Dori Trailers invoice is sent from sales@doritrailers.co.za and quotes your order number. You can call +27 84 249 5194 during trading hours (Mon-Sat, 8:00 AM - 7:00 PM SAST) at any time to verify banking details before making an EFT transfer.

You have 30 days from delivery to ask for a change-of-mind return on eligible stock items. You arrange and pay return transport for change-of-mind returns; where goods are faulty, damaged, incomplete or not as ordered, we arrange and pay the return transport. Custom and made-to-order builds are not eligible for change-of-mind returns.

Approved refunds are paid within 14 business days, counted from the later of our written approval of the return or claim and the returned trailer arriving back with us. Statutory deadlines come first: an ECTA cooling-off refund is due within 30 days of cancellation, and a qualifying CPA direct-marketing refund within 15 business days.

Every trailer carries a 12-month structural warranty on the chassis and bodywork, as set out in the Return & Refund Policy. Equipment installed in the build is covered by its own manufacturer terms where these apply.

Contact us with your order number and photos of the issue. We arrange an assessment and, where the claim is approved, safe return transport. Details are in the Return & Refund Policy.

Regular checks of tyres, brakes, lights, wheel bearings, and chassis are recommended. Refrigerated trailers also require periodic compressor servicing.

Yes. We stock common spare parts and can source components for the equipment fitted in our trailers. Contact support for assistance.

Our sales and support team replies within 1-2 business days, Mon-Sat, 8:00 AM - 7:00 PM SAST. Call +27 84 249 5194 for anything urgent during those hours.

Every order is confirmed by email with an order number. The Track Your Order page explains how build, dispatch and freight updates reach you, and how to request a status update at any time.